Shipping policy


ApexDrive Shipping Policy

Last updated: June 2026

At ApexDrive, we aim to get your order to you as quickly and reliably as possible. Please read our shipping policy carefully so you know what to expect after placing your order.

1. Shipping Destinations

We currently ship orders within the United Kingdom only, including England, Scotland, Wales, and Northern Ireland. We do not currently offer international shipping. If you are unsure whether we can deliver to your location, please contact us before placing your order.

2. Order Processing Time

Once your payment has been confirmed, your order will typically be processed within 1 to 3 business days. Business days are Monday to Friday, excluding UK public holidays.

Please note:

  • Orders placed on weekends or public holidays will begin processing on the next available business day.
  • During busy periods — such as sales events, bank holidays, or peak seasons — processing times may be slightly longer than usual. We will always do our best to keep delays to a minimum and will communicate any significant delays where possible.
  • Processing time refers to the time it takes to pick, pack, and dispatch your order — it does not include the delivery transit time.

3. Estimated Delivery Times

Once your order has been dispatched, estimated delivery is typically 7 to 15 business days. Please treat these as estimates rather than guarantees, as delivery timescales can vary depending on a number of factors including:

  • The supplier or fulfilment partner handling your order
  • The courier or carrier used for your specific shipment
  • The type of product ordered — some items may be dispatched from different locations or require special handling
  • Your delivery area — remote or rural addresses may experience slightly longer delivery times

Some orders may arrive sooner than the estimated window, while others may occasionally take a little longer. If your order has not arrived after the estimated delivery window has passed, please refer to the Lost or Delayed Orders section below.

4. Shipping Costs

Shipping costs, if applicable, are calculated and clearly displayed at checkout before you complete your order. You will always be able to see the full shipping cost before committing to your purchase — there are no hidden delivery charges added after the fact.

Please note:

  • Any free shipping offers will be applied automatically at checkout if your order meets the qualifying criteria.
  • Discount codes that include free or reduced shipping must be entered and applied before checkout is completed — we are unable to retrospectively apply discount codes or adjust shipping costs after an order has been placed.
  • Shipping costs are calculated based on your delivery address, the size and weight of your order, and the available shipping options at the time of purchase.

5. Order Tracking

Where tracking is available for your order, tracking details will be sent to you by email once your order has been dispatched. Please check your spam or junk folder if you do not receive a dispatch notification.

Please be aware of the following:

  • Tracking updates may take a few days to appear after your order has been dispatched, as it can take time for the courier's system to register and update the shipment.
  • Not all orders or shipping methods include full end-to-end tracking. If tracking is not available for your order, we will do our best to provide an estimated delivery window.
  • If your tracking link is not updating or appears to be stuck, please allow a couple of additional business days before contacting us, as delays in tracking updates are common and do not necessarily mean there is an issue with your delivery.

6. Multiple-Item Orders

If your order contains more than one product, please be aware that items may be dispatched separately and arrive in multiple parcels at different times. This is completely normal and does not indicate that any part of your order is missing or lost.

Reasons your order may arrive in separate parcels include:

  • Items being sourced from different suppliers or warehouses
  • Items being of different sizes or weights requiring separate packaging
  • Items being dispatched on different days depending on stock availability

If you are concerned that part of your order is missing after all expected parcels have arrived, please contact us with your order number and we will investigate promptly.

7. Incorrect Delivery Address

It is your responsibility to ensure that the shipping address provided at checkout is correct and complete before placing your order. Please double-check your address carefully, including your postcode, before confirming your purchase.

ApexDrive cannot be held responsible for:

  • Delays caused by an incorrect, incomplete, or undeliverable address
  • Orders delivered to the wrong address due to an error made at checkout
  • Failed delivery attempts resulting from address inaccuracies

If you realise you have entered an incorrect address immediately after placing your order, please contact us as soon as possible. We will do our best to amend the address before dispatch, but we cannot guarantee this will be possible once an order has been processed. We are unable to redirect orders that are already in transit.

8. Lost or Delayed Orders

If your order has not arrived within the estimated delivery window, please don't panic — some orders do take a little longer, particularly during busy periods or in more remote areas.

If your order has still not arrived after the estimated delivery window has passed, please contact us through our store contact page with the following information:

  • Your order number
  • The delivery address on the order
  • A brief description of the issue

We will investigate the status of your order with the relevant courier or supplier and work to resolve the issue as quickly as possible. Depending on the outcome of our investigation, we may offer a replacement or refund in line with your consumer rights.

Please note that we are unable to investigate lost or delayed orders until the full estimated delivery window has passed.

9. Damaged Items in Transit

If your order arrives and the packaging or item appears to have been damaged in transit, please:

  1. Take clear photographs of the damaged packaging and item before opening or using it further.
  2. Contact us through our store contact page with your order number and the photos as soon as possible.
  3. Do not discard the packaging, as it may be required as evidence for a courier claim.

We will review the situation and work with you to arrange a replacement or refund where appropriate. Please refer to our Returns & Refunds Policy for further information on your rights regarding damaged items.

10. Contact Us

If you have any questions about your delivery, or if you need help with a shipping-related issue, please get in touch via our store contact page. We aim to respond to all enquiries within 1–2 working days.

This shipping policy applies to orders placed within the United Kingdom. Delivery timescales are estimates only and are not guaranteed. This policy does not affect your statutory rights under UK consumer law.